Frequently Asked Questions

Product Information

WHAT IS MERINO WOOL & CHENILLE YARN ?

Merino wool is the highest quality wool available, made from the wool of a Merino sheep and sourced within Australia. We source our beautiful wool from Australia and our ‘The Big Felted Merino’ throws from EXTREMO MERINO. Merino wool is naturally soft and comfortable, easy to care for and has many health benefits. Merino wool is hypoallergenic, regulates body temperature, increases sleep efficiency and because it’s a non-irritant it assists people who suffer from skin conditions.

Chenille is a synthetic, hypoallergenic material that has been man-made into giant knitting yarn and although cheaper, the quality of this yarn is just as beautiful. Chenille yarn is softer in nature and ideal for people wanting the cuddly feel without the big expense.

WHY IS MERINO WOOL FELTED ?

By nature, unfelted merino wool has a higher chance of breakage and pillage. By felting the merino wool, your throw will have a higher longevity. Our merino wool is felted for strength and to prevent pilling that regular wool goes through.

WHAT ARE THE BENEFITS OF MERINO WOOL ?

Merino wool is stain resistant, odor resistant, fire resistant and UV resistant. This wool is perfect for hot or cold temperatures, as the wool is an active fiber that reacts to changes in body temperatures. This wool is breathable and hypoallergenic and made to withstand daily activities.

WHAT ARE THE BENEFITS OF CHENILLE YARN ?

Chenille yarn is more affordable than merino wool, but although cheaper to make than merino; this yarn is highly durable, easily washable and hypoallergenic. This yarn tends to last longer than other yarns and because it is machine washable, this yarn is perfect for people wanting an easy-care item. This yarn is also incredibly soft and lightweight and perfect for all seasons.

ARE CHENILLE BLANKETS SAFE FOR SMALL CHILDREN OR BABIES ?

Chenille yarn has been especially made with young children and babies in mind, as most blankets these days are made with chenille (100% Polyester). Due to its incredibly soft nature, Chenille yarn is perfect to cuddle up into with your child and won’t pill or shred or break like other yarns will. They also make beautiful baby shower presents and add that little special handmade touch!

WHAT IS ARM KNITTING ?

Using Merino & Chenille, each giant throw and blanket by The Cozy Merino has been handmade by a process called arm knitting. Regular yarn is often made by knitting needles, but because of the giant yarn and wool used, arm knitting is required and easier for these big projects. Arm knitting controls the knit size and shape so that every product is made to be unique and special.

HOW DO I LOOK AFTER MY PRODUCT ?

Care instructions for each item are listed in the product descriptions. For all Merino wool items, dry clean is recommended. For Chenille yarn, cold hand machine wash is recommended.

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE ?

Local pick up in Westmeadows or Express Parcel Post using Australia Post is available for all products. Shipping price varies on the size of the product. Please note we only ship within Australia.

WHAT IS THE LOCAL PICK UP OPTION ?

Due to the size of the product, a local pick up option is available for $5 (for packaging purposes). Our products can only be picked up from Westmeadows, Victoria. The time and date of pickup will be emailed once blanket or throw is ready.

HOW LONG WILL IT TAKE TO GET MY PRODUCT ?

For in-stock orders you can expect delivery within 3 working days. For all other items please allow up to 2 weeks from purchasing (depending on the size and/or quantity of your order).

DO YOU SHIP INTERNATIONALLY ?

Unfortunately, our products are only available within Australia.

Payment Information

WHAT PAYMENT METHODS ARE AVAILABLE ?

Our payment methods include; Direct Deposit and PayPal.

IS BUYING ONLINE SAFE ?

The Cozy Merino is a secure and trusted site and contains an SSL Certificate.

Orders & Returns

HOW DO I PLACE AN ORDER ?

You can place an order by clicking on our ‘Shop’ tab, selecting your product and then clicking checkout and entering your payment details.

DO I NEED AN ACCOUNT TO MAKE AN ORDER ?

No, but having an account will make ordering again easier and means you will be able to track the status of your order.

WHO SHOULD I CONTACT IF I HAVE ANY QUERIES ?

If you have any questions, please go to my contact page and send me an email and I will get back to you as soon as possible!

HOW CAN I CANCEL OR CHANGE MY ORDER ?

Once payment has been made all orders are final, but changes to the color of your giant throw or blanket can be made within an hour of purchasing.

HOW DO I TRACK MY ORDER ?

Once your payment has been received and your order has been processed, you will receive an email letting you know when your product has been shipped.

HOW CAN I RETURN A PRODUCT ?

We make sure all products are at the highest quality before posting and do not accept refunds. However if for some reason the product does not meet your expectations, we are happy to accept returns provided you contact us within 3 days of delivery. Please note that it is the customer’s responsibility to pay for return postage.